SHIPPING AND DELIVERY:
We want to ensure your satisfaction with our products and service. We will make every effort to track your order until it arrives.
Shipping costs and taxes to be paid when entering your country are not included in the price.
Your order will be delivered to the address indicated in the order placed. If you put wrong information it is your responsibility.
We ship all orders within 5 -7 days depending on where you are located. (Monday through Friday)
Once your order is shipped, you will receive an email with a tracking number and all pertinent shipping information.
Important : Please note that international shipments (outside Peru) might have additional fees (such as taxes, duties and customs fees) once the shipment arrives to your country. We cannot predict these charges.
You are responsible for paying any additional charges, which may be incurred once the order arrives in your country. Contacting your selected customs authority, post office and/or courier can help you find out the duty free import threshold or the calculation of any eventual additional fees.
The courier service will make two attempts to deliver your order to the address indicated. Your order will be returned to us after two unsuccessful attempts. If this happens, we reserve the right to charge or retain any sum due for return shipping, administrative costs and/or compensation for damages.
If your package looks in poor condition and shows signs of damage when it arrives, please contact us within 24 hours and we will contact the courier company to resolve any problems.
We are not responsible for:
- Delays caused by destination customs clearance processes.
- Any failure or delay due to force majeure (any act, event, omission or accident beyond our reasonable control).
- The acts of courier companies used to make delivery of your products at any time; and the loss of packages during international transportation.
- Any currency exchange or exchange rates any bank may have in exchanging the currencies we offer to other currencies.