SHIPPING POLICY

 

Shipping & Delivery

Handmade Process
Each piece is made entirely by hand in workshops outside Lima. This artisanal process takes time and cannot be rushed like industrial production.

Lead Time
All orders are made to order and take 45 to 90 business days to be ready before shipping.

Shipping
We ship worldwide from Lima, Peru.
Local pick-up in Lima is also available.

Shipping costs are calculated at checkout and vary depending on your location and order. For specific inquiries, please contact us at ventas@agustinaperu.com.

Customs & Duties
International orders may be subject to customs duties or taxes upon arrival in your country. These charges are the responsibility of the customer.

Damaged Packages
If your package arrives with any damage, please contact us within 24 hours of delivery.

Contact
Email: ventas@agustinaperu.com
Phone: +51 924 871 736




We are not responsible for:

  • Delays caused by destination customs clearance processes.
  • Any failure or delay due to force majeure (any act, event, omission or accident beyond our reasonable control).
  • The acts of courier companies used to make delivery of your products at any time; and the loss of packages during international transportation.
  • Any currency exchange or exchange rates any bank may have in exchanging the currencies we offer to other currencies.

 

OUR POSITIVE SOCIAL IMPACT

We have built a business model based on the quality of life of our collaborators, starting with fair salary payments. We generates employment cocreating with artists from vulnerable areas of different provinces of the country.
More than 23 popular artists from Ayacucho, Huánuco, Huancayo, Cusco, Pucallpa, Lima and Arequipa are benefited by our teamwork with the craftsmen.

COMMITMENT WITH THE ENVIRONMENT

We have an environmental, health and safety policy that establishes group goals for key environmental aspects. To promote the responsible consumption and to educate our community so they will value the environment as we do. We produce 3 collections a year. We reuse all the waste of our raw material, making accessories or dolls.The materials we use come from sustainable sources, as well as the wastes of deadstock materials from the textile and leather industry.

2025 - 2026 AIDER & NIIBIRI

The main objective is to promote the conservation of the Amazon forests, where families of native communities of the Shipibo Conibo and Cacataibo ethnic groups live, and to contribute to improving their quality of life.
We will achieve this by working hand in hand between NIIBIRI, AGUSTINA, and AIDER, in the development and co-creation of "Products with history", which come from a sustainable management of natural resources, through the Forestry Alliance initiative.