TERMS OF SERVICE

 

This website is operated by AGUSTINA STORE. By accessing our site or purchasing from us, you agree to the following Terms of Service.

1. GENERAL USE

By using this website, you confirm that you are legally able to enter into binding agreements and will not use our products or services for any unlawful purpose.

We reserve the right to refuse service at any time.

2. PRODUCTS & CRAFTSMANSHIP

All AGUSTINA pieces are handcrafted in Peru using artisanal techniques and natural materials.

Variations in color, texture, or embroidery are not defects — they are inherent to handmade work and part of each piece’s uniqueness and value.

3. PRE-ORDERS & ATELIER

Some items are made-to-order.

By purchasing these pieces, you acknowledge:

  • Production may take approximately 3–4 weeks or more

  • Orders cannot be canceled once production has been approved

  • No refunds apply once the piece is significantly advanced (80%–100%)

4. PRICING & PAYMENTS

Prices may change without notice.

All payments are processed securely through our authorized providers.

5. SHIPPING

We offer worldwide shipping.

Delivery times may vary, especially for pre-order items. We are not responsible for delays caused by carriers or customs.

6. RETURNS & REFUNDS

Returns are accepted only in cases of verified production defects or incorrect items.

We do not accept returns for:

  • Change of mind

  • Sale items or gift cards

  • Approved custom or atelier orders

All return requests must be made prior to sending the item.

7. PRODUCT CARE

Our pieces may include delicate materials such as hand embroidery, natural fibers (linen, cotton, alpaca, wool felt), and metal elements including gold or silver details.

Proper care is required. We are not responsible for damage caused by misuse or improper handling.

8. INTELLECTUAL PROPERTY

All content on this site — including designs, embroidery, images, and branding — is the exclusive property of AGUSTINA STORE.

Any reproduction, distribution, or use without prior written consent is strictly prohibited.

9. LIABILITY

AGUSTINA STORE is not liable for any indirect or consequential damages arising from the use of our products or services.

10. GOVERNING LAW

These Terms are governed by the laws of Peru.

11. CONTACT

For any questions, please contact:
📩 ventas@agustina.store

OUR POSITIVE SOCIAL IMPACT

We have built a business model based on the quality of life of our collaborators, starting with fair salary payments. We generates employment cocreating with artists from vulnerable areas of different provinces of the country.
More than 23 popular artists from Ayacucho, Huánuco, Huancayo, Cusco, Pucallpa, Lima and Arequipa are benefited by our teamwork with the craftsmen.

COMMITMENT WITH THE ENVIRONMENT

We have an environmental, health and safety policy that establishes group goals for key environmental aspects. To promote the responsible consumption and to educate our community so they will value the environment as we do. We produce 3 collections a year. We reuse all the waste of our raw material, making accessories or dolls.The materials we use come from sustainable sources, as well as the wastes of deadstock materials from the textile and leather industry.

2025 - 2026 AIDER & NIIBIRI

The main objective is to promote the conservation of the Amazon forests, where families of native communities of the Shipibo Conibo and Cacataibo ethnic groups live, and to contribute to improving their quality of life.
We will achieve this by working hand in hand between NIIBIRI, AGUSTINA, and AIDER, in the development and co-creation of "Products with history", which come from a sustainable management of natural resources, through the Forestry Alliance initiative.