REFUND POLICY

Returns & Exchanges

At Agustina, each piece is created with care, honoring traditional craftsmanship. Due to the nature of our processes, our return policy varies depending on the type of product.

Ready-to-Wear Items

Returns are accepted within 30 days of delivery.

To be eligible:

  • Item must be unused, in original condition

  • With original tags and packaging

  • Proof of purchase is required

To request a return, contact: ventas@agustinaperu.com
Items sent without prior approval will not be accepted.

Atelier / Made-to-Order Pieces

Each piece is made especially for the client.

For this reason:

  • Returns and refunds are not accepted once production has begun

  • By confirming your order, you agree to this condition

As all pieces are handcrafted, slight variations may occur. These are part of the uniqueness of each garment.

Refunds will only be considered in exceptional cases involving significant delays directly attributable to Agustina.

Damages & Issues

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately at ventas@agustinaperu.com so we can assist you.

Exceptions

Returns are not accepted for:

  • Sale items

  • Gift cards

Exchanges

To receive a different item, we recommend returning the original (if eligible) and placing a new order.

Refunds

Once your return is received and approved, refunds will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

OUR POSITIVE SOCIAL IMPACT

We have built a business model based on the quality of life of our collaborators, starting with fair salary payments. We generates employment cocreating with artists from vulnerable areas of different provinces of the country.
More than 23 popular artists from Ayacucho, Huánuco, Huancayo, Cusco, Pucallpa, Lima and Arequipa are benefited by our teamwork with the craftsmen.

COMMITMENT WITH THE ENVIRONMENT

We have an environmental, health and safety policy that establishes group goals for key environmental aspects. To promote the responsible consumption and to educate our community so they will value the environment as we do. We produce 3 collections a year. We reuse all the waste of our raw material, making accessories or dolls.The materials we use come from sustainable sources, as well as the wastes of deadstock materials from the textile and leather industry.

2025 - 2026 AIDER & NIIBIRI

The main objective is to promote the conservation of the Amazon forests, where families of native communities of the Shipibo Conibo and Cacataibo ethnic groups live, and to contribute to improving their quality of life.
We will achieve this by working hand in hand between NIIBIRI, AGUSTINA, and AIDER, in the development and co-creation of "Products with history", which come from a sustainable management of natural resources, through the Forestry Alliance initiative.