Returns & Exchanges
At Agustina, each piece is created with care, honoring traditional craftsmanship. Due to the nature of our processes, our return policy varies depending on the type of product.
Ready-to-Wear Items
Returns are accepted within 30 days of delivery.
To be eligible:
- Item must be unused, in original condition
- With original tags and packaging
- Proof of purchase is required
To request a return, contact: ventas@agustinaperu.com
Items sent without prior approval will not be accepted.
Atelier / Made-to-Order Pieces
Each piece is made especially for the client.
For this reason:
- Returns and refunds are not accepted once production has begun
- By confirming your order, you agree to this condition
As all pieces are handcrafted, slight variations may occur. These are part of the uniqueness of each garment. Refunds will only be considered in exceptional cases involving significant delays directly attributable to Agustina.
Damages & Issues
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at ventas@agustinaperu.com so we can assist you.
Exceptions
Returns are not accepted for:
Exchanges
To receive a different item, we recommend returning the original (if eligible) and placing a new order.
Refunds
Once your return is received and approved, refunds will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
